My Bimini

Well I contacted Taylor Made Products about my bimini. Here is the emails back and forth.

My first letter to them

Hi,

About 4 months ago I purchase one of your biminis from Wholesale Marine. In the last month I have noticed that the fabric has faded so that it looks 10 years old. We have been getting some rain but the fabric has stretched to the point on not being use able.  As the attached photo shows it make a great water catcher. During one rain the rear bow was no longer bowed upwards. The best I could do was push it to a flat position.

I am not very happy with your product.


Their reply.

 

Please provide a photo of the tag with part number and a copy of the receipt.

I sent them a photo of the tag. My reply.

Hi,

Per your request I attached a photo of the tag on the Bimini and a copy of my Paypal payment to Wholesale Marine.

Their reply.

I will replace the canvas under warranty. Can you please provide your shipping address? Please note that a bimini canvas should not be left up in the rain.

 

 

OK waterproof but don't leave in rain. 

 

She asked for my shipping address.

 

My reply.

 

If you don't mind me asking. What good would a bimini be if you couldn't use it in the rain? I own a sailboat and use the bimini for sun and rain protection. Its not there for looks.  I understand that with small powerboats that are put up after use then the bimini would be rolled up.

It would be no since replacing the material without replacing the rear bow. I attached a photo of how it is bent. There would be no way to tighten up the bimini with the bow in this condition.

I would also advertise that they are not made to be left open in the rain.

From them

 Biminis’s are for shade purposes only. We will not warranty the product for rain damage as that’s not the purpose to the bimini. We are making an exception for your case this time and replacing the canvas for you.

 

My reply 

 

 Ok but where can I purchase the top part of the rear bow? No since trying to put a cover on a bent up bow. 

 

Her reply

 

I will review this information with my supervisor.

Her next reply

Unfortunately, After speaking to my supervisor and she reviewed your photo she has indicated we are not able to help you establish a claim for you under the guidelines of our warranty.

I have attached a copy of the warranty form to this email. The warranty clearly states that damage caused by improper use is not covered by warranty. Examples of improper care is allowing water to pool or puddle. I am very sorry for your inconvenience. Perhaps the retailer can help you out. 

 

My final reply

 

 

Ok.  I'll have to live with that. You will have to live with me putting it all over the web, forum boards and marinas as we cruise.

Your product is made to stretch and fade. The quality is very poor and cheap. You got my money and laugh all the way to the bank.

Have a nice day

Mr. Grimm

Now here is  the photo of the bimini and the bow. The sorry Taylor Made Product. O I purchase the bimini from Wholesale Marine on line. No help from them.